hm77 Privacy Policy – How We Protect Your Data

1 Who We Are and Who This Policy Applies To

This Privacy Policy applies to hm77 (referred to throughout as "hm77", "we", "us" or "the platform"), which operates the online gaming and sports betting platform accessible at hm77.vu. The platform is designed for and directed at adult players in Pakistan.

This policy applies to all individuals who interact with hm77, including registered players, visitors browsing the platform without an account and individuals who have submitted a registration that is pending completion. By creating a player account on hm77 or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood the practices described here.

If you have any questions about this policy or about how your personal data is handled, please reach out through the support contact details provided at the end of this document.

2 What Personal Data We Collect

hm77 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site or app, and from third-party payment processors when you make transactions. Below is a clear breakdown of what we collect and why.

Data You Provide Directly

• Registration data: Your full name, date of birth, contact number and any other details you provide when creating your hm77 account.
• Identity verification documents: When required, we may ask for government-issued ID or proof of address to verify your identity before processing withdrawals above certain thresholds. These documents are used solely for verification purposes.
• Payment information: Your JazzCash number, Easypaisa number, Raast ID, bank account details or card details as required to process deposits and withdrawals in PKR. Raw payment credentials are processed by our payment partners and are not stored in full on hm77 servers.
• Support correspondence: Any messages, queries or complaints you send to the hm77 support team are retained to allow us to respond and to maintain a record of the interaction.

Data Collected Automatically

• Device and browser data: Your IP address, device type, operating system, browser type and screen resolution.
• Session and activity data: Pages visited, games played, bets placed, session duration, login times and navigation patterns within the platform.
• App data (if using the hm77 Android app): Device identifiers and app version information to support app performance and troubleshooting.

3 How We Use Your Personal Data

Every piece of data hm77 collects serves a specific, legitimate purpose. The table below maps the data categories we collect to the reasons we use them.

hm77 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without human review being available.

4 Who We Share Your Data With

hm77 does not sell your personal data. We share information only with the specific third parties required to operate the platform and process your transactions. These parties are as follows:

Payment Processors

When you make a deposit or request a withdrawal, your payment details are shared with the relevant payment processor — JazzCash, Easypaisa, Raast, your bank or your card issuer as applicable. These processors receive only the information necessary to complete the transaction and operate under their own privacy and security standards.

Identity Verification Partners

If identity verification is required on your account, your submitted documents may be reviewed by a verification service that assists hm77 in confirming the validity of the information provided. These partners are bound by strict confidentiality obligations and are not permitted to use your data for any purpose other than the verification task.

Technology and Infrastructure Providers

hm77 uses third-party hosting, content delivery and platform infrastructure providers to keep the site running reliably. These providers may process technical data — such as IP addresses and session logs — as part of delivering the service. They do not have access to your financial data or identity documents.

Game Content Providers

Some games available on hm77 are developed and supplied by third-party game studios. These providers may receive anonymised session data for the purpose of game performance monitoring. They do not receive personally identifiable information such as your name, contact details or payment information.

5 Cookies and Tracking Technologies

hm77 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. Cookies are small text files stored on your device when you visit a website. They do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

• Essential cookies: These are required for the platform to function. They manage your login session, remember your game preferences and keep your account secure during a visit. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: These help us understand which parts of the platform are most used, how long players spend in different sections and where technical issues occur. This data is aggregated and does not identify you personally.
• Preference cookies: These remember your settings — such as your preferred language or display options — so you do not have to reset them every visit.

Most browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling non-essential cookies will not prevent you from using hm77 but may affect some personalisation features.

6 Data Retention — How Long We Keep Your Information

hm77 retains personal data for as long as your account is active and for a defined period after account closure. The specific retention periods for different data types are as follows:

• Account registration data: Retained for the lifetime of your account and for a period after closure to allow for any dispute resolution or compliance requirements.
• Transaction records: Financial transaction records — including PKR deposit and withdrawal history — are retained for the period required by applicable financial record-keeping practices.
• Identity verification documents: Retained for the minimum period required to fulfil the verification purpose and any associated legal obligations, then securely deleted.
• Support correspondence: Retained for a reasonable period after the query is resolved to allow for follow-up or review if needed.
• Session and activity logs: Retained for a rolling period sufficient for security monitoring and responsible gaming oversight, then purged.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you.

7 Your Rights Over Your Personal Data

As an hm77 player, you have a number of rights over the personal data we hold about you. These are not bureaucratic formalities — they are genuine rights you can exercise at any time by contacting our support team.

• Right of access: You can request a copy of the personal data hm77 holds about you. We will provide this in a clear format within a reasonable timeframe.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that we delete your personal data. We will action this request where we are not required to retain the data to fulfil legal or contractual obligations.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You can request a copy of the data you have provided to hm77 in a structured, machine-readable format.
• Right to object: You can object to your data being used for direct marketing communications at any time. To opt out of marketing messages from hm77, contact support and your preference will be updated promptly.

8 Security Measures We Have in Place

Protecting your data is something hm77 takes seriously. We have implemented a range of technical and organisational measures to keep your personal information safe from unauthorised access, loss or misuse.

• All data transmitted between your browser or app and hm77 is encrypted using standard TLS (Transport Layer Security) protocols.
• Player account passwords are stored in hashed form — they are never stored as plain text and cannot be retrieved even by platform staff.
• Access to player data within hm77's systems is restricted on a need-to-know basis. Not all staff have access to all data.
• Payment transactions are processed through established Pakistani payment gateways — JazzCash, Easypaisa, Raast and bank transfer — which maintain their own security standards for financial data.
• Our systems are monitored for unusual activity patterns that may indicate a security incident or unauthorised access attempt.

While we do everything reasonably possible to protect your data, no online system can be guaranteed to be 100% secure. If you suspect any unauthorised activity on your hm77 account, contact support immediately so we can investigate and take action.

9 Children and Under-18 Players

hm77 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. During registration, all players are required to confirm that they are 18 or older. Where there is reason to believe that an account has been registered by someone under 18, the account is closed immediately and the personal data associated with that account is handled in accordance with the data retention practices outlined in this policy.

If you are a parent or guardian and you believe a minor may have accessed hm77 and provided personal information, please contact our support team immediately. We will investigate and take appropriate action without delay.

10 Links to Other Platforms and Third-Party Content

The hm77 platform may reference third-party services — such as payment processors like JazzCash and Easypaisa — in the context of explaining how transactions work. Where you navigate to a third-party platform (for example, when completing a JazzCash payment), that platform's own privacy policy applies to the data you provide there. hm77 is not responsible for the privacy practices of third-party services.

11 Changes to This Privacy Policy

hm77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When material changes are made, registered players will be notified through the platform — for example, via an in-account notification or a message to the contact details on your account.

The date at the top of this page always shows when the policy was last updated. We encourage you to review this page periodically so you remain informed about how your data is being handled. Continuing to use hm77 after a policy update has been communicated constitutes your acceptance of the updated terms.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights or wish to raise a concern about how your personal data has been handled, please contact the hm77 support team. Our support team is available 24/7 and will do their best to respond to privacy-related queries promptly.

For responsible gaming support — including deposit limits, session limits and self-exclusion requests — please also refer to the Responsible Gaming page. For general platform questions, the FAQ page is a good starting point.